Quality Policy

Actalent achieves client satisfaction by pursuing our clients’ expectations through continuous improvement and effectiveness of our Quality Management System (QMS), core capabilities and business processes, and the ongoing development of our people. We build on our accomplishments, set new standards for ourselves and the marketplace, and hold ourselves accountable for continued improvement in these areas.

Quality Philosophy

  • We understand that quality is everyone’s responsibility and is defined as conformance to requirements.
  • We are customer-centric and are committed to meet the quality needs and expectations of our clients, suppliers and employees.
  • We achieve quality objectives through planning and establishment of effective processes, and then monitoring and measuring the results.
  • We act to address non-conformance to improve our policies, processes, products, services and employees.
  • We are committed to employee development through continued assessment, education and training.
  • Clients, employees, subcontractors and suppliers are essential to our business success and shall be treated with respect.

What This Means to Us

Excellence occurs when we make the right choices repeatedly, especially when no one is looking. We are committed to excellence in our business and understand that excellence is not perfection, it is the confident pursuit of quality when we believe what we are doing warrants our persistent and full commitment.

We are proud of our name and brand to be synonymous with excellence and quality in the marketplace and reflective of who we are and what we do. We encourage our clients and employees to tell others about us with pride.

We are committed to continuous improvement in all aspects of our business and client satisfaction is always our goal to deliver defect-free products and services to meet client expectations in performance, schedule and value.

Certifications

Our compliant Quality Management Systems (QMS) ensure our solutions are delivered with high quality and consistency. Combined with our project management methodology, this enables us to integrate operations with our customers and collaborate between dispersed teams to execute cutting-edge, innovative solutions on-time and on-budget. Our QMS has been evaluated for Design and Development, and Engineering Services (CAD Services and CAE Analysis Report Services) including Managed and Project-Based for the Automotive, Transportation, Aerospace, Construction and Industrial Equipment, Hi-Tech and Commercial Industries.

Actalent holds the following certifications:

  • ISO 9001: 2015 Quality Management System
    (Troy, Michigan | Lancaster, Pennsylvania | Bangalore, Chennai, Hyderabad and Pune, India)
  • ISO/IEC 27001: 2013 Information Security Management System
    (Troy, Michigan | Lancaster, Pennsylvania | Louisville, Kentucky | Ville Saint-Laurent, QC, Canada | Bangalore, Chennai, Hyderabad and Pune, India)
  • ISO 13485: 2016 Quality Management System, Medical Devices
    (Troy, Michigan | Lancaster, Pennsylvania)
  • AS9100D: 2016 Quality Management System, Aviation, Space and Defense organizations
    (Bangalore, India)
  • TISAX (Trusted Information Security Assessment Exchange)
    (Bangalore, India)